Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in.  A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

How do I become eligible for electronic notification?

When you register on the Income Tax Online Services please provide a valid e-mail address in the Provide Contact Info page. If you did not provide your e-mail address when you registered or your e-mail address has changed, please return to Account Settings and select My Profile. In the Contact Information area, select the Edit button next to the E-mail Address, enter your e-mail address and click Save.

To activate My Notifications, click the Send Validation E-Mail button in the Contact Information section of My Profile. This will prompt the Ohio Department of Taxation to sent you an e-mail with a validation code. After you receive the e-mail, click the Confirm button in the Contact Information section, paste the validation code in the field below E-Mail Address Status and then click the Submit Validation Code button. The E-mail Address Status line will then show the message "validated on XX/XX/XXXX (month/date/year)".

To activate the Terms of Service, click My Notification Settings under Account Settings and click the Activate button under the Status column. Please review and click the "I Accept" button in order to receive notifications by e-mail that a particular notice is available for electronic viewing/printing. Once My Notifications is activated, you will no longer receive a paper copy of the notices in the U.S. postal mail unless you deactivate this service.