Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in.  A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

What information do I need to set up My Profile?

If you are not already registered to use Income Tax Online Services such as Ohio ePayments or Ohio I-File, your profile will be derived through the registration process. Select Online Services under the Individuals section on the home page. Then click Register.

  • Confirm Your Identity - You will be required to provide your social security number, last name and date of birth. Additionally, you will be required to enter your 2016 Ohio withholding amount from line 14 of your Ohio IT 1040 return or the issue date of your current Ohio Driver's License or State ID. All of this information must match our records. 
  • Provide Security Settings - You will be required to create a User ID, password and answer two security questions.
  • Provide Contact Information - You have the option to provide a daytime phone number, an alternate phone number and an e-mail address. Providing and validating a good e-mail address will provide you with the additional features of Online Services.