Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in.  A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

What type of hardware and software is required to use Income Tax Online Services?

You will need a computer with a standard browser and access to the Internet.

Supported Browsers
Income Tax Online Services has been tested and verified on the following browsers.

              Internet Explorer - 11.0.9600.18524CO, 11.0.37(KB3197655)

              Google Chrome - 55.02883.87 m

               Mozilla Firefox - 50.0.2

               Microsoft Edge - 25.10586.0.0, 13.10586 HTML

128-bit Secure Sockets Layer (SSL) encryption:
Your computer browser must be capable of 128-bit Secure Sockets Layer (SSL) encryption. Most browsers are capable of this encryption support.

Session cookies must be enabled. The default browser settings have session cookies enabled, so you will be able to use this site unless you have specifically modified this browser option.

What is a session cookie?
A session cookie (also called per-session cookie) is a text-only string that gets entered into the memory of your browser. The value of this string is set by our Web site programs when you visit. Session cookies help us make sure that only you have access to your tax information.