Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in. A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

Where's my refund?

The processing time of your refund will depend on your method of filing. If you file electronically and request direct deposit, your refund will generally be issued within 15 business days. If you file electronically and request a paper check, your refund will generally be sent to you within 22 business days. If you file a paper return, your refund will be sent by mail generally within 8 to 10 weeks.

Click here to check the status of your individual and/or school district income tax refund. If your return has completed processing, this page will provide you a time frame in which your refund will be issued to you.

If you requested a direct deposit and the time frame shown has passed, you should first check with your bank’s customer service department (ask to speak to the “ACH department”) to verify the deposit. You may also need to check with your tax preparer, if applicable, to verify the account information provided with your return.

Note: If you used a preparer or third-party software program to file your Ohio individual and/or school district income tax return, your Ohio refund may have been used to pay the preparation fees. Please verify with your tax preparer that your Ohio refund has not been applied to your preparation fees before contacting the Department of Taxation.

If you requested a paper check and the time frame shown has passed, you should first confirm that your refund check was actually lost or stolen.

If you are sure you did not receive your direct deposit or your refund check is lost, destroyed, stolen or not received, you should immediately contact the Department of Taxation by email or by calling 1-800-282-1780 (1-800-750-0750 for perrsons with a hearing or speech disability).

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