Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in.  A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

What happens if I fail the quiz?

You can take the quiz three times online. If you fail these attempts, you may contact a representative at the toll free number listed on your letter to see if they can assist you over the phone. You will be required to have the reference number and the authorization code from your letter and also the refund dollar amount in order to take the quiz.

If ultimately you cannot pass the identity quiz, you will be required to fax or mail the requested documentation to ODT to prove your identity. Please click here for further instructions.