Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in.  A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

How does the quiz process work?

  • Taxpayers who are selected to take an identity quiz will receive an identity confirmation letter asking them to complete the quiz within 30 days.
  • The quiz consists of multiple choice questions.
  • The quiz is timed, allowing five minutes to be completed once you have passed the login screen.
  • The quiz can be taken online on ODT’s website.

Once the quiz is complete, the taxpayer will know immediately whether or not they passed or failed.

  • If a taxpayer passed, processing of the tax return continues.
  • If a taxpayer fails, they may have the opportunity to take an additional quiz. If the taxpayer passes the additional quiz attempt, processing of the tax return will continue.
  • If a taxpayer fails three times, they may call and take the quiz with a representative over the telephone or mail documentation to ODT proving their identity.  Please click here for further instructions.

The requested refund will not be issued until a quiz is passed or ODT receives and accepts proper documentation to confirm your identity.

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