Frequently Asked Questions

The Ohio Department of Taxation has compiled a list of frequently asked questions covering many different categories.

To view the questions, click on the "Select Category" bar and then click on the category you are interested in.  A list of questions will appear pertaining to that category. Then click on the question you are inquiring about and the answer will appear.

What do I need before I begin to use Ohio ePayment?

You must first register online to use Income Tax Online Services. Simply choose the registration option and follow the directions. If you have already successfully registered, the same user ID and password must be used to make your payment in the Ohio ePayment system.

NOTE: Once you have successfully registered, you should write down or print your user ID and password information. You must have this information to get back into Income Tax Online Services at a later date. If you cannot remember your user ID or password, click here.

You will need the following information:

  • Your Ohio public school district number, if you are making a payment for school district income taxes;
  • Your checking or savings account number and your bank routing number if you choose to make your payment by electronic check;
  • Your credit card billing information. Accepted credit cards include American Express, Discover, MasterCard and Visa;
  • We recommend that you have a printer ready to print a copy of your confirmation number(s) for your records and
  • You can choose to save your return in a portable document format to your PC if your computer supports Adobe Acrobat Viewing Software.

Registration process

Click on Income Tax Online Services and click Register.

  • Confirm Your Identity - You will be required to provide your social security number, last name and date of birth. Additionally, you will be required to enter the 2016 Ohio Withholding amount from line 14 of your Ohio IT 1040 return or the issue date of your current Ohio Driver's License or State ID. All of this information must match our records. 
  • Provide Security Settings - You will be required to create a User ID, password and answer two security questions.
  • Provide Contact Information - You will have the option to provide daytime and alternate telephone numbers and an e-mail address. Providing and validating a good e-mail address will provide you with additional features of Online Services.