Contact Us

Tips and Peak Schedules

We're here to help!  Taxpayer Services is located at 4485 Northland Ridge Blvd., Columbus, OH 43229. Our hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday.

  • Our agents are available through email at EmailUs
  • Our call volume is typically lowest from 9 a.m. - 10 a.m. and 2p.m. - 4p.m. Please have available the 9-digit Federal Identification Number (FEIN), SSN, or 8-digit account number associated with the account you are calling about, this will help us better assist you.
  • The Walk-In Center was re-designed in 2015 to include six taxpayer workstations to provide taxpayers the opportunity to self-serve who may not have access to a computer to file and pay their Ohio taxes electronically. Each workstation is equipped with a computer, printer and telephone to facilitate this self-service approach. If a taxpayer needs assistance to complete their tax filing transactions or have their questions answered, the taxpayer can call and speak to one of our agents.


Please be aware that volume can be high during peak tax filing season

 Tax Type  Peak Calling Periods
 Individual Income Tax
 March 15th - June15th
 Sales Tax  23rd of every month (highest call volumes on January 23rd & July 23rd)
 Employer Withholding  31st of every month
 CAT  February 10, May 10, August 10, November 10