Effective Immediately, the Ohio Department of Taxation has closed its walk-in center due to Coronavirus concerns. For available phone number and email options, please utilize the “contact” tab above.

Contact Us

Tips and Peak Schedules

We're here to help!  Taxpayer Services is located at 4485 Northland Ridge Blvd., Columbus, OH 43229. Our hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday.

  • Our agents are available through email at Email Us
  • Low call volume from 8 a.m. - 10 a.m.
  • The Walk-In Center is available for taxpayers who may not have access to a computer to file and pay their Ohio taxes electronically. Each workstation is equipped with a computer, printer and telephone to facilitate a self-service approach. If a taxpayer needs assistance to complete their tax filing transactions or have their questions answered, the taxpayer can call and speak to one of our agents.
  • Backpack Policy


Please be aware that volume can be high during peak tax filing season

 Tax Type  Peak Calling Periods
 Individual Income Tax  February 1 through April 30
 Sales Tax  23rd of every month (highest call volumes on January 23rd & July 23rd)
 Employer Withholding  15th of every month
 CAT  February 10, May 10, August 10, November 10