Problem Resolution Office
The Problem Resolution Office (PRO) serves as a liaison
between the Department and taxpayers when the normal lines of
communication break down or when a problem remains after
attempts to solve it through designated channels have failed.
When should you contact the PRO?
- It has been at least forty-five (45) days and the
Department of Taxation has not responded to your request for
information.
- You believe that you have followed normal channels and
have not received adequate response or service from the
Department.
If you believe that you have a problem that qualifies for
analysis by the Problem Resolution Office, request an
investigation by writing to the:
Ohio Department of Taxation
Problem Resolution Office
P.O. Box 530
Columbus, OH 43216-0530
What should be included in your
request?
- Your name, address and telephone number, as well as the
name, address and telephone number of anyone who may
represent you in tax matters;
- your taxpayer identification number, (social security,
federal employer i.d., corporate charter and/or license
number, vendor's license number etc.);
- the type of tax involved (income tax, sales tax,
corporate franchise tax, etc.);
- copies of any returns, assessments, cancelled checks,
correspondence or any other written material that may pertain
to the problem;
- a description of any contacts you have made or attempted
to make with the Department (for example: dates of
letters and telephone calls, the name of anyone that you may
have spoken with, etc.);
- and last but not least...a complete description of your
problem!
The PRO can begin an investigation as soon as your request is
received; however, the more information you provide in
writing with your request, the better the PRO can cut through
the red tape!
What can you expect from the PRO?
You will receive prompt acknowledgement from the PRO even if
your problem is outside the scope of the Problem Resolution
Office.
If your problem is one that is eligible for assistance from
the Problem Resolution Office, a full investigation into the
case will be launched. The PRO will work within the
Department of Taxation as a neutral party, closely examining
whatever breakdown in communication has occurred and looking
for the appropriate solution to your problem.
If your problem is not eligible for help through this office,
the PRO will forward your request to the appropriate tax
division for action.
The Problem Resolution Office
cannot:
- Intercede in an audit.
- Interpret state law.
- Consider requests for hearings.
- Hear arguments for abatement of taxes, penalties or
interest.
- Arbitrate in collection proceedings conducted by the Ohio
Attorney General's office.
- Answer questions pertaining to any matter that is in the
appeals process.
To obtain further information regarding audit and appeal
procedures, please view the Taxpayers' Bill of Rights
brochure, or request a copy from:
Ohio Department of Taxation
P.O. Box 530
Columbus, OH 43216-0530