FAQs - Ohio I-File

What should I do if I am unable to register?

If you are unable to register and this is your first time filing an Ohio income tax return or School District Income Tax return, you are not eligible to file electronically using Ohio’s Income Tax Online Services for the current tax year. 

You may file electronically through a 3rd party software vendor or file by paper.  Paper forms and instructions can be accessed at tax.ohio.gov. 

If you are not a first time filer and are unable to register, you may call us to verify eligibility to use our system at 1-800-282-1780 during normal business hours, 8:00 am-5:00 pm Monday through Friday, excluding holidays.