Contact Us

Tips and Peak Schedules

We're here to help!  Taxpayer Services is located at 4485 Northland Ridge Blvd., Columbus, OH 43229. Our hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday.

  • Our agents are available through email at EmailUs
  • Our call volume is typically lowest from 9 a.m. - 10 a.m. and 2p.m. - 4p.m.

    Please have available the 9-digit Federal Identification Number (FEIN), SSN, or 8-digit account number associated with the account you are calling about, this will help us better assist you.
  • The best time taxpayers can visit the walk-in center for assistance is from 8 a.m. - 12 p.m.

For assistance a photo identification (driver’s license, state ID or passport) is required to enter our facility.  If you need assistance with:

  • Personal Income Tax – Having one or more of the applicable: Federal return, W2 or 1099 statements will provide for more efficient service
  • Business Tax – Business account number(s) and any supporting documentation

Please be aware that volume can be high during peak tax filing season

 Tax Type  Peak Calling Periods
 Individual Income Tax
 March 15th - June15th
 Sales Tax  23rd of every month (highest call volumes on January 23rd & July 23rd)
 Employer Withholding  31st of every month
 CAT  February 10, May 10, August 10, November 10